A complete platform to support multichannel communications between customers and agents, optimized for the smartphone era.It offers advanced functionality that goes beyond inbound and outbound calls.
Cloud Contact Center
A robust tool for communications
Customer experience and interaction is no longer just confined to a call center where agents are on the phone.MCH has seen the market evolve over the last few years where end customers are using a range of services including email, IM and social media to interact with businesses. We have been able to work with our technology partners to build a Cloud Contact Center solution that will enable your contact center customers to enter this new era.
The benefit of being in the cloud is that the service can be rolled out in multiple locations with no hardware costs when new features are rolled out. This combined with the competitive price of the service brings clear financial value to your customer and increases your potential revenues.
- Omnichannel support, analytics, and AI-powered chatbots
- Cost-effectiveness of the service
- Flexible and scalable option across multiple locations without the need for additional hardware
What Cloud Contact Center Offers
Integrating multiple communication channels into a single platform for seamless customer interactions.
Cloud Contact Center refer to the process of combining multiple enterprise communication channels to provide a seamless experience for customers. This can include channels such as email, phone, chat, social media, and more. By unifying these channels, businesses can provide a more efficient and personalized experience for their customers.